MITORIKA
Custom-made products
MITORIKA

FAQ

Here is FAQ for your reference.

01.about materials

Q.01
What kinds of glass material can you process?

A

Quartz glass, Borosilicate glass (Pyrex, Tempax, Duran etc), Sodalime glass, BK7, Alkali-free glass (Eagle XG etc), Aluminosilicate glass (Dragontrail, Gorilla glass), Low expansion glass (Clearceram, Neoceram etc), Super white glass(B270 etc), Crystal materials (Sapphire, MgF2 etc) are available. There are some other glass materials we can process, please feel free to contact us. There may be products with special shape that we can not process.

Q.02
In case we don' know which glass material we should use, can you advise it ?

A

Yes, we can. We will propose the best glass material to meet your specifications (purpose, heat resistance, chemical and mechanical properties) and cost target etc. Please feel free contact us.

Q.03
There are fused quartz and synthetic quartz in quartz glass.
What are the differences between them ?

A

Manufacturing process and characteristic of both quartz materials are different. Fused quartz is made from natural crystal by melting at high temperature and cooling quickly. Synthetic quartz is made from silicon tetrachloride with chemical reaction. Fused quartz is classified into oxyhydrogen meting quartz and electric melting quartz depending on the heating source. Content of OH-group is also different.

Q.04
Can we specify the manufacturer and grade of the glass materials ?

A

Yes, you can. If you don't have any request, we will choose and propose the appropriate glass material to meet your specifications.

Q.05
Which glass material is better, quartz glass or borosilicate glass (Pyrex, Tempax) ?

A

Each glass material has advantages and disadvantages. It is difficult to determine the pros and cons. Price for quartz glass is slightly higher than borosilicate glass, but its heat-resistant temperature is 900 deg. C, and has better heat-resistant properties. On the other hand, borosilicate glass is slightly less expensive, and its heat-resistant temperature is 450 deg C. It's relatively soft and easy to process. So, we propose to choose the glass material based on the priority of the specifications.

Q.06
Can you manufacture the product based on the glass material we will supply to you ?

A

Yes, we can. Please feel free to contact us.

02.about processing

Q.01
Can we ask you to manufacture glass products not related to physics and chemistry, semiconductor and medical fields ?

A

Yes, you can. Please feel free to contact us.

Q.02
We have no processing knowledge of glass products. Will you give us some advices ?

A

Yes, we will. Please feel free to contact us.

Q.03
We have no drawing. Can you manufacture the glass products ?

A

If we have a drawing or a sketch, it will be easier for us to manufacture it. However, we will take measurements and make a drawing depending on the case. Please feel free to contact us.

Q.04
Can you manufacture just one piece of special product, proto types or small quantity ?

A

Yes, we can. We can manufacture prototypes and products in small quantity to mass production.

Q.05
We put a coating on the glass surface. What types of glass coating are available ?

A

NESA-coating (conductivity film), AR coating (anti-reflection film), ITO coating (indium tin oxide film), metal coating (metal vapor deposition film), Dielectric multilayer film coating etc are available. We will meet your request and specifications. Please feel free to contact us.

Q.06
Do you use adhesive agent or glue to connect glass plates of cells for optical applications ?

A

Unless otherwise specified, we don't use any adhesive agent or glue. We connect glass plates with optical contact after highly polishing the glass surface.

Q.07
Can you make glass cells with plug (cap) ?

A

Yes, we can. The plug (cap) can be made from quartz, borosilicate, teflon, silicon etc depending on the plug shape. Please feel free to contact us.

Q.08
What types of finishing of glass surface are available ?

A

Optical polish (flat surface only), clear finish, sand graining finish, fire polish, sandblasting, floating surface etc are available. Please specify which finish you prefer.

Q.09
How do you treat the end face and edge of glass tube ?

A

We treat the end face of the glass tube by round -grinding, end face-burning or just cutting off. Regarding the finish of the edge, we process light chamfering, standard chamfering or round chamfering. Please specify your requirement on the drawing.

Q.10
Can we see any samples of glass processing ?

A

Yes, you can. We have some samples for you to see and check. We attend some exhibitions where you can see and check our products. Please feel free to contact us.

Q.11
Can you repair glass products ?

A

Yes, we can. Not only our own glass products, but also other manufactures', we will check the glass product and quote repair cost in case we can repair it.

Q.12
Can you perform the additional work to the glass products which are not your products or off-the-shelf products ?

A

Yes, we can depending on the product. Please feel free to contact us.

Q.13
How do you control the quality ?

A

We have Quality Assurance Dept. and are following ISO9001 quality control standard. And also, we perform the calibration of the measurement instrument and operators training periodically for the quality improvement.

Q.14
Can we ask you to make some additional parts or tools such as single crystal (sapphire), ceramic (silicon nitride), resin (teflon, PEEK etc) ?

A

Yes, you can. We have some engineering partner factories depending on materials. Please feel free to contact us.

Q.15
The heat expansion rate of quartz is different from borosilicate's. Can you connect them ?

A

Yes, we can. As long as they are tubes, we connect them with graded seal processing. Please feel free to contact us.

Q.16
Can you make custom-made ball-joints or taper joints (not standard ones) ?

A

Yes, we can. Please feel free to contact us.

Q.17
Can you put lot No., company name or capacity indication on the glass products ?

A

Yes, we can. Please feel free to contact us.

03.about Mitorika

Q.01
Do you supply your products nationwide in Japan ?

A

Yes, we supply our products from Hokkaido to Okinawa including remote islands, and also export to foreign countries.

Q.02
Do you have sales staff who can speak foreign languages?

A

Yes, we have sales representatives who can speak English, Filipino (Tagalog), and Spanish (Visayan).

Q.03
Can we have a web-conference ?

A

Yes, you can have the web-conference with us b through Teams, Zoom, Webex, Meet and Skype etc). If you are foreign customers, we can have the conference in English. Please feel free to contact us.

Q.04
Can you guarantee the confidentiality of the drawing and spec sheets ?

A

All the drawings and spec sheets can be seen by people involved only. We can make the non-disclosure agreement (NDA) with you if necessary. Please contact us even about the highly confidential products.

Q.05
How long the delivery time ?

A

It depends on material, specification, quantity and order timing. Please feel free to contact us.

Q.06
Can you accept personal transaction (B to C) ?

A

We can accept the business of not only B to B, but B to C. However, we will as you for pre-payment in case of B to C business..
Thank you for your understanding.

Q.07
Can you manufacturer some special products which are not introduced on your web-site ?

A

Yes, we can. The products introduced on our web-site are just representative samples only. Please feel free to contact us.

Q.08
A supplier of glass products whom we had asked to make glass products went out of business. Can you make and supply the same products (OEM) ?

A

Yes, we can. We have some engineering training systems including internal workshop and external training, and technical certification system. We have comprehensive training programs for 10s to 30s young operators to hand down expertise and skills for safe long-term supply to the customer.

Q.09
Can we see your factory ?

A

You can if you are corporate customers. However, please understand that there are a limit on the number of people for the factory tour and some places we cannot show you.

Q.10
Can we specify a transportation company ?

A

Basically, we use our transportation company. However, we may be able to meet your request depending on some conditions. Please feel free to contact us.

Q.11
Do you have a product catalogue ?

A

We have a corporate brochure showing some products and processing. However, we don't have a catalogue of full product line-up.